COMMUNITY ASSOCIATION
MEDIATION
The
new,
efficient
much
less expensive
way
to resolve
your disputes.
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We take the burden off of you.
Less Expense
Less Exposure
Less Aggravation
Less Contention
Less Time
Less Stress
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Effective
Confidential
Resolution

Our mediators have decades of experience resolving disputes in condominiums, homeowners' associations, cooperatives and other community associations in Connecticut and New York. We handled them as lawyers, property managers, board members and in other ways. Now we're handling them as mediators. Our extensive experience with the unique issues and politics involved in community associations together with our neutral position empowers us to resolve your disputes quickly. We are the new, efficient and less expensive alternative to handling disputes. We are unlike legal services which tend to be adversarial and expensive. Boards love our flat fee and all-inclusive arrangements. We take the burden off of you and resolve your disputes for less.

Mediation or Whatever Works Best

We use a variety of different methods to resolve disputes. We weigh a number of factors including the type of association and dispute, relationship of the parties, history of the dispute, etc., and determine the best approach. Sometimes telephone calls or video conferences are sufficient and at other times informal or formal meetings or something else works best. We even make"house calls". We are considerate, creative, relentless and successful in orchestrating binding agreements which end disputes forever.

Cost-Effective Resolution

We are the most cost-effective way to resolve your disputes properly. We offer a variety of financial arrangements which range from a flat fee for each dispute, to all-inclusive arrangements which cover numerous disputes like insurance would cover you.  Boards can easily budget for our services which tend to be a fraction of the amount typically incurred. You no longer have to ignore disputes because they are too expensive to address and you no longer have to pay an arm and a leg to handle them. 

Frequently Asked Questions

Who is on our growing team of mediators?

  • J. Colbert is a graduate, cum laude, of New York University Stern School of Business, majoring in finance and international business, and of St. John’s University School of Law. Mr. Colbert practiced law for over 20 years in New York and Connecticut specializing in the representation of condominiums, homeowners' associations, cooperatives and other community associations as general and litigation counsel. He had also represented owners in resolving disputes with their associations.  Mr. Colbert has successfully mediated and settled hundreds of community association disputes. He also taught as an Adjunct Professor of Law at St. John’s University School of Law and was a member of the School's Law Review.
  • J.B. Colbert is a graduate of Pace University majoring in accounting.  He worked with Merrill Lynch for over 25 years specializing in accounting, audit and financial controls. He also has over 15 years experience as a Connecticut real estate agent.
  • R. Newberger is a graduate of Long Island University and served as a property manager at several prestigious New York City management firms for over 14 years. She has a great deal of experience in resolving disputes involving exterior construction projects, lobby renovations, collections, noise and odor complaints and virtually all community association issues.

What can we do for you?

  • We can work to end your disputes amicably for much less than you would typically have to spend.
  • We can save you a lot of time and money.
  • We can take the burden off your board and management and allow them to avoid stress and animosity.
  • We can keep you out of expensive lawsuits and get you out of the ones you're already in.
  • We can reduce or eliminate conflict in your community and orchestrate long-lasting, workable agreements.
  • We can get to the heart of your dispute quickly which benefits you in many ways.
  • We can remain totally neutral because we are not performing legal services or representing any party.
  • We can use the individual or collective experience of our mediators to resolve your disputes.

Why are we less expensive?

  • We are able to offer our services at a fraction of the cost that is typically spent handling dispute.
  • Our mediators do not represent parties as their professionals and thus our charges are much lower.
  • Our services are significantly less expensive than you would spend in a lawsuit.
  • Our services are not adversarial and are much faster than legal action.
  • We build on areas of agreement, no matter how small, versus areas of conflict which can be very expensive.
  • Rather than having to speak through pricey representatives, the parties can speak for themselves.

Why are we more effective?

  • Our unique neutral position and wealth of community association experience make us more effective.
  • We really care about the parties and take pride in ending their disputes and preserving community.
  • We are considerate and mindful that many disputes involve people's homes and their biggest investment.
  • We focus on the personal interests of the disputing parties and cut through their emotions.
  • We help the parties create an agreement that meets the needs and desires of everyone involved.
  • We facilitate open, focused discussions with just the right amount of encouragement.
  • We make sure that all parties are comfortable with the resolution which results in long-lasting agreements.

What are other benefits of using our services?

  • Savings in time and money – Mediations are always faster and less costly than legal action.
  • Self determination – The parties decide what works best for them rather than being told what to do by others.
  • Improved communication – We facilitate communication even when emotions are already an obstacle.
  • Creativity –  We think out of the box and offer creative solutions for problems that seem unresolvable.
  • Confidentiality – Your dispute can stay private and confidential rather than open for public consumption.

How do we use mediation to help you?

As neutral professionals, our mediators become quickly familiar with the situation and introduce themselves to the parties. They then use mediation to guide the parties towards a settlement that is fair and mutually acceptable. Sometimes telephone calls are enough and other times in-person meetings or some other way works best. The end result is a workable and acceptable agreement.

What type of disputes can we resolve?

Virtually any type of dispute in a community association can be resolved by using our services. Disputes involving:
  • Rule violations
  • Nuisance (odor, noise, etc)
  • Pets
  • Parking
  • Discrimination
  • Alterations
  • Guests and renters
  • Collections
  • Breach of fiduciary duty
  • Vendors
  • Professionals

 

  • Director or Officer liability
  • Insurance problems
  • Access to official records
  • Neighbor issues
  • Contract problems
  • Property damage
  • Selective enforcement claims
  • Election issues
  • Governance issues
  • Breaches of contract
  • The list goes on and on

 

How do we charge for our services?

We offer a variety of arrangements including a reasonable flat fee for each dispute, traditional hourly charges and all-inclusive coverage which works like insurance.  The cost of our services always turns out to be much less than you would typically spend.

Mediation Tips

Mediation Can Save Your Job

Today's complainer can easily become tomorrow's board president. You may only be one dispute away from getting fired. It could be right away if board members don't believe you are supporting them in the dispute, or it could be in the near future when the complaining owner who you did not support becomes the next board president. When you turn your disputes over to us to resolve, you can remain neutral and the risk is off of you. Neutral dispute resolution solves your problem. Because our mediators can remain neutral, they are best placed to resolve your disputes. Unlike you, we do not have a horse in the race. With our flat fee and other modest financial arrangements we make dispute resolution risk free for you. With our assistance, you won't ...

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Flat-Fee Mediation is Preferred

Boards and management prefer our flat-fee mediation services because we are more effective, less expensive and their budgeting for unforeseen disputes is much easier. Before our flat-fee mediation services were available, budgeting for unforeseen disputes was difficult. The unexpected legal expenses from just one dispute could easily blow a budget apart and start a lot of finger pointing. Our flat-fees (often less than $1,000) take the burden off of boards and management. Disputes are professionally resolved and budgets are not blown. We are More Effective We have a unique neutral position and wealth of community association experience. We help parties create an agreement that meets their needs and desires. We facilitate open, focused d ...

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Mediation House Calls

That's right, house calls. We will do whatever reasonably works best to move the parties towards a resolution. Sometimes that means visiting a complainant's home or meeting the disputing parties in a neutral, comfortable coffee shop. We are flexible in our approach.  We find that the relic house calls that doctors and other professionals made in the good old days work well with community association mediation. Traditional lawyer mediators will have the parties come to them and meet in a conservative office setting. Sometimes that works but a lot of times it doesn't. There are all sorts of innovative ways to meet with the parties in person and electronically. We will use whatever method works best for everyone. An example of a perfect situation ...

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Mediations are Confidential

Section 52-235d of the Connecticut General Statutes makes mediations confidential.  It provides that: Except as provided in this section, by agreement of the parties or in furtherance of settlement discussions, a person not affiliated with either party to a lawsuit, an attorney for one of the parties or any other participant in a mediation shall not voluntarily disclose or, through discovery or compulsory process, be required to disclose any oral or written communication received or obtained during the course of a mediation, unless (1) each of the parties agrees in writing to such disclosure, (2) the disclosure is necessary to enforce a written agreement that came out of the mediation, (3) the disclosure is required by statute or regulation, ...

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